SHIPPING POLICY

** Shipping is out of our control, we cannot accept any returns, exchanges or offer any refunds due to shipping delays. Please order early**

All of our backdrops are made-to-order. Orders are typically processed within 5- 7 business days. Please allow extra processing time during or just after large sales. If you need your order Rush Processed, please add this listing to your cart here. This does NOT include the shipping time. Shipping time varies based on delivery location and shipping method chosen during check out.
For your convenience, we offer a variety of shipping options through DHL and UPS . Standard shipping is typically 15-30 business days. DHL Priority Mail 3-Day or 5-Day puts your package as a priority, and is typically delivered within that time frame, but 3 or 5 day delivery is not guaranteed and is non-refundable per DHL. You can read more about DHL Priority Mail here.

Alaska, Hawaii, Puerto Rico, and some other locations may be billed for additional shipping costs for backdrops 6' x 8' or larger.
International customers, please note that your order total does NOT include any customs fees or duties. These fees are the responsibility of the buyer and are not included in your shipping total. If a package is refused, the customer will be charged the customs fees, duties and a return fee. No refunds will be issued for the order or shipping.
*Our packages sometimes ship from separate locations or there are shipping price increases after an order has been placed. If the shipping amount paid does not cover the shipping method chosen by the customer, another shipping method will be chosen at our discretion. We will select a different shipping method instead of sending an invoice for the difference because sending invoices causes delays in processing time.
 
Q: My backdrop arrived damaged. What can I do?
A: If you receive a damaged product YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIPT. We will need photos of the damage to the shipping tube and damage to the backdrop. These photos are required for us to file a claim. After we have received the photos of the damage we will provide you with instructions on to proceed.
Q: My package appears to be lost. What can I do?
A: If your package does not arrive within 14 days from the date that it shipped, please reach out to us. It is most likely just delayed but we can file a missing package search after 14 days (for U.S. orders). International orders, we can file a missing package claim after 20+ days. Replacement backdrops will not be shipped until after a missing package claim has been filed and we have received a response from the shipping carrier (a minimum of 20 days from the date that it shipped for U.S. orders; 25 days for packages going to Canada; 35 days for all other countries).