FAQ

After you add products to your cart, click "checkout". On the next page, in the top right corner, there will be an option to enter a coupon code. Enter your coupon code and click "Apply". **Coupon codes are not valid with clearance backdrops, digital backdrops or gift cards. Cannot be combined with any other sales or discounts.

Please read about our turn round time here and our shipping policies here.

Yes! Please contact us for a shipping quote. International customers, please note that your order total does NOT include any customs fees or duties. These fees are the responsibility of the buyer and are not included in your shipping total. If a package is refused, the customer will be charged the customs fees, duties and a return fee. No refunds will be issued for the order or shipping. International customers are responsible for scheduling a delivery day/time. If the package is returned because of unsuccessful delivery attempts, the order and shipping will not be refunded and the customer is liable for shipping costs to resend the package again.

If a package is sent to an old address, we recommend that you immediately put in a forwarding address with USPS. If the package does not successfully forwarded to the new address, the customer is responsible for fees to reship the package once it's returned to us.

Please read about color variation here..Send all information.

Please read our return policy here.

If you receive a damaged product YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIPT. We will need photos of the damage to the shipping tube and damage to the backdrop. These photos are required for us to file a claim. After we have received the photos of the damage, you may receive an affidavit that needs to be signed an returned. Once the images and affidavit are received, a replacement backdrop will be shipped out immediately. *INTERNATIONAL ORDERS: You MUST file Form 2856 with USPS, and email us a copy, if your order arrives damaged and we will need a copy of that form. Replacement backdrops will be sent for international orders after Form 2856 is sent to us and damage photos are received.

We sincerely apologize if this happens. All orders are checked twice before shipping but sometimes there is a mix up. Please check your order as soon as it arrives. If you receive an incorrect design, please email us a photo of the design you received. Once that is received, we will create a new order for the correct design, rush process it and ship it Priority Mail. PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT.

We recommend storing your vinyl, poly paper and canvas backdrops rolled, and stored inside the shipping tube, to avoid creases, scratches or damage. Fabric backdrops can be stored folded.

Yes, you can. You can also set image border colours.

Please click HERE. to fill out our contact form. We will contact you as soon as possible.